Returns & Exchanges

At Vodkow, we take pride in the quality of our spirits and cream liquors. If your order arrives damaged or incorrect, please contact us within 14 days of receipt for a full replacement or refund.

1

Contact Support

Email our customer service team with your order number and a brief explanation of the issue regarding your purchase.

2

Provide Evidence

Attach clear photos of any damaged packaging or incorrect items so we can document the issue for our quality control team.

3

Receive Authorization

Once your claim is reviewed, we will provide a return authorization number or confirm your eligibility for a direct replacement.

4

Resolution

We will ship out your replacement bottles or process a refund to your original payment method within 3-5 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing